This is not fair. We need to bring expertise and care to our patients rather than them having to come to us like this.”
Dr Martyn Harvey
Our Story
We’re on a mission to provide patient-focused medical care that is rapid, accessible and affordable.
New Zealand’s Emergency Departments are stretched
We’ve watched the demand on ED’s nationwide increase 5-10% year-upon-year and we became increasingly concerned about what that means for patients like you.
With over 80% of New Zealanders carrying a smartphone we figured we could turn the tables and bring specialist help out of the hospital or after-hours clinic and deliver it where and when you need it.
We started working together in the late ‘90s, when we would see approximately 50 patients per day through the hospital Emergency Department (ED). Back then, our patients would be seen almost immediately.
But over the last 20 years, as our population has grown and aged, the number of patients presenting at emergency departments and after-hours clinics has exploded. Nowadays the same ED could expect to see over 250 patients a day.
Our service is based on respect and caring for others – that’s why we’re in medicine after all - but we’re also channelling creativity and ingenuity.”
Ms Jenni Falconer
I know we can bring experience, wisdom and efficiency to our patients via a virtual tele-health platform.”
Dr Giles Chanwai
Immediate Care
With EmergencyConsult you don’t have to worry about making the right decision in the heat of the moment; instead you have trusted advice, from respected doctors on call immediately.
Qualified Clinicians
We’ve all worked extensively in hospital Emergency Departments. Our ED nurse and doctors are the same professionals you would have previously encountered only after a lengthy wait and escalation through the hospital system.
Trusted Advice
You can trust that you are receiving the best advice as we are New Zealand trained emergency specialists and veterans of our healthcare system. We will provide treatment advice, referrals and prescriptions.
Our History
1990
First Meet
Martyn and Giles work together in hospital Emergency Department.
2010
Hospitals Get Busier
Emergency Departments and after-hours clinics nationwide continue to get busier.
2015
Rise of Devices
Smartphones and devices become commonplace in New Zealand.
2020
Launch of Emergency Consult
Jenni, Giles and Martyn team up with the goal of creating a tele-health initiative.
Our Values
Authentic
Being genuine and respectful to our patients is a must. Electronic devices may have removed the need to visit with us in person but we still bring our personal touch to virtual consults. We are locally trained and highly qualified and we choose to work with colleagues who share our sincerity.
Caring
Each of us entered the medical profession because we genuinely care. We care for our people and community and pledge to be friendly and professional at all times. We hope that our sincere concern for your wellbeing shines through our digital interaction.
Health Equity
We fiercely believe in, and are striving for, health equity for all New Zealanders. We acknowldge that there are disadvantaged groups within our society and we’re committed to doing our part to recognising and remediating inequality wherever we can.
Integrity
We value highly our professional integrity and will always be honest and truthful with you. Of course we commit to upholding our doctor’s oath but furthermore you can feel confident that our services will be delivered in a manner that is fair, consistent and moral.
Ingenuity
For us it wasn’t enough to just be good at our chosen profession. We want to challenge the status quo and deliver services that are truly patient focused. Sometimes that means calling upon our creativity and ingenuity. And it also means we looking ahead, considering the future delivery of healthcare.